Refund Policy

At Aost, your satisfaction matters to us. We stand behind the quality of our products and want you to feel confident in every purchase.

1. Eligibility for Returns

• Returns are accepted within 30 days of delivery.

• Items must be unopened, unused, and in their original packaging to qualify.

• For health and safety reasons, we cannot accept returns of opened or partially used products.

2. Refunds

• Once your return is received and inspected, we will notify you by email.

• Approved refunds will be processed to your original method of payment within 5–10 business days.

• Shipping costs are non-refundable. If your order included free shipping, the actual shipping cost may be deducted from your refund.

3. Exchanges

• We currently do not offer direct exchanges. If you would like a different item, please return the original product (if eligible) and place a new order.

4. Damaged or Defective Items

• If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the issue.

• We will replace the item at no cost to you, or issue a full refund if a replacement is unavailable.

5. How to Initiate a Return

To start a return, contact us at:
📧 support@aost.ca
Please include your order number and details of the issue. We’ll provide instructions for sending the item back.

6. Non-Returnable Items

• Opened or used products

• Gift cards or promotional items

• Clearance or final sale products